What is the FitzWay?
Great businesses do more than just sell a good product or service. They seek to provide an unforgettable experience for the customer, and they contribute to their communities. At Fitzgerald Toyota Gaithersburg, these ideas shape the core tenants of our philosophy that we call the FitzWay. It's our unique way of doing business that we believe sets us apart from the competition, and is a blueprint for how we approach each and every interaction.
The FitzWay philosophy is three-fold. In serving drivers from Gaithersburg, Silver Spring, and Rockville, we endeavor to:
- Treat everyone with complete Honesty and Respect
- Gaithersburg-area drivers are more than just potential clients, they're our neighbors and fellow humans. So, this our starting point. It's second nature to us and the very minimum of what we believe you should expect from a dealership.
- Provide Attentive Customer Service
- Whether you come in for a visit, call our sales or service departments, or inquire via the Contact Us form on our website, you can trust us to give you the time and attention you deserve. Don't hesitate to put us to the test. We'd love to chat!
- Always Deal in Good Faith
- We offer a variety of unique programs designed to simplify the vehicle-buying process. For example, Delivered Prices on every vehicle removes the hassle of haggling, and our Lifetime Buyer Protection Plan delivers benefits like regular preventative maintenance inspections and our Lifetime Loaner Car Program.
